That’s easier said than done, though, which is why it is crucial for federal IT leaders toĬlearly and methodically think through their strategy when they need to make upgrades.īecause every agency’s IT environment and mission needs are different, there is no one-size-fits-all approach to performing upgrades while keeping mission-critical systems and applications running. Agencies are always looking for ways to make such upgrades safely, securely and seamlessly as they transition to more modern platforms.

They cannot afford to go down, even for a short period of time, because people will notice and lives will be impacted. These critical services must continue even as the government moves to modernize the IT infrastructure that supports them. There are also many less visible, yet critical government services that can have a direct impact on citizens’ health and well-being, including health and safety inspections by the Agriculture Department, the processing of Social Security benefits and threat monitoring by the intelligence community. Postal Service, airport security screenings by the Transportation Security Administration and management of the nation’s national parks.

There are many obvious, citizen-facing federal services that Americans rely on every day: among them, mail delivery by the U.S.

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